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These Terms & Conditions set out the rules that apply when you open an account and use hol88 — covering what we provide, what you are responsible for, and how transactions through Maya, Coins. ph and Bank Transfer are handled. Access to hol88 depends on local law and is available only where permitted in your region.
By creating an account on hol88 and completing any transaction — whether via Maya, Coins. ph or Bank Transfer — you confirm that you have read and accepted these Terms & Conditions in full. They form the complete agreement between you and us regarding your use of this platform. We may update these terms when our services change or when local legal requirements shift. When that happens, the revised version replaces the previous one and takes effect from the date we publish it. You can always find the current version on this page; it is not sent separately by email unless a change directly affects your account standing. These terms apply regardless of the device you use — phone, tablet or desktop. They cover your account registration, wallet top-up and withdrawal steps, the game content made available in the lobby, and any communication between you and our support team. They do not override the specific rules displayed inside individual game titles or the separate privacy notice, both of which remain in force alongside these terms. If any part of these conditions conflicts with a local legal requirement in the Philippines, the locally compliant interpretation applies to that section only. Nothing here creates an entitlement where access is restricted by applicable law.
Transactions processed through Maya are subject to the wallet verification steps shown in your account. Limits displayed at checkout apply at the time of each transaction.
Coins. ph transfers follow the confirmation steps shown during deposit. Amounts credited to your account wallet are subject to the same terms as any other accepted payment rail.
Bank Transfer timelines and cut-off periods are shown in the deposit section of your account. These are provided by your bank and may vary; hol88 is not responsible for delays on the bank's side.
These Terms & Conditions apply specifically to your hol88 account and the services we operate directly. Understanding the boundary between what we govern and what falls outside our policy helps you know where to raise a concern and who handles it.
Your login credentials, account registration details and session activity on hol88 fall fully within these terms. We set the rules for account creation, suspension and closure. Any dispute about account access is handled through our support channels under these conditions.
Deposits and withdrawals processed through Maya, Coins. ph and Bank Transfer are covered by these terms from the point the transaction enters our system. Anything that happens inside your e-wallet or bank before or after that point is governed by those providers' own policies, not ours.
Game titles available in the lobby — including content from Joker, Bigtime Gaming, CQ9 and Spadegaming — are subject to the rules each game displays at launch. Our terms cover your right to access that content; the individual game mechanics and prize structures are determined by each provider.
Links, integrations or services operated by parties outside hol88 — such as your bank's app, your e-wallet provider or any external site — are not covered by these terms. We accept no responsibility for the content, policies or reliability of third-party platforms you navigate to from our site.
These terms are not one-sided. You have practical actions available to you at any time, and we are committed to making them accessible without unnecessary friction. If you want to review your transaction history, that record is visible in your account dashboard after login — each deposit and withdrawal entry is time-stamped and shows the payment method used. If you find that your account details are incorrect — name spelling, registered contact or linked wallet — you can submit a correction request through our support team; we will verify and update the record once the required checks are complete. If you disagree with how a transaction was processed or believe these terms have not been applied correctly to your account, you can raise a formal query with us in writing. We will acknowledge it and respond within the timeframe shown in our support documentation. Your right to close your account and withdraw your remaining balance — subject to any transaction checks that apply at the time — is set out in the account closure section visible after login.
Your full transaction history is available in the account dashboard. Filter by date or payment method to locate a specific entry. This record is the reference point for any query you raise with our support team.
Contact support to update registered information. We will confirm what verification is needed before making changes. Corrections to wallet details linked to Maya, Coins. ph or Bank Transfer may require additional identity confirmation.
If a section of these terms is unclear or you believe it has been applied incorrectly to your account, submit your question through the support channels listed on this page. Written queries receive a tracked response.
You may close your account at any time by contacting support. Any remaining wallet balance will be processed for withdrawal subject to the verification steps that apply at that time, as shown in the closure instructions in your account.
If you have a question about any part of these Terms & Conditions — how they apply to your account, a specific transaction or a policy change — use the channels below. Our support team handles policy queries alongside account and payment questions, so you do not need a separate contact path.
The live chat window is accessible from your account dashboard once logged in. Use it for immediate questions about account status, transaction entries or a specific clause in these terms. Response times are shown in the chat window.
For written policy queries or formal concerns that require a documented response, email our support address listed in the contact section of your account. Include your registered account details and the specific section of the terms you are asking about.
The Help Centre in your account dashboard covers common policy questions, account management steps and transaction queries. Check there first — many terms questions are answered in plain language without needing to open a support ticket.
We hold account data only for as long as it is needed to operate your account and meet the compliance obligations that apply in regions where hol88 operates. The specific retention periods depend on local legal requirements and the nature of the data held. For details on how your personal information is stored and used, the separate Privacy Notice in your account covers that in full — these Terms & Conditions do not replace it.
Account registration data, transaction records and communication history are stored on secured systems. We do not share personal data with third parties except where required by applicable law or to process your chosen payment method — Maya, Coins. ph or Bank Transfer.
We use cookies to maintain your session, remember account preferences and understand how the site is used. The cookie settings available to you are shown in the cookie notice displayed on your first visit and accessible in your account preferences.
You are responsible for keeping your login credentials confidential. If you suspect your account has been accessed without your permission, contact support immediately using the live chat or email channels. We will place a temporary hold while we investigate.
If you believe information we hold about you under these terms is inaccurate or needs updating, submit a correction request through support. We will confirm receipt and provide a response within the timeframe set out in our current support documentation.
The questions below cover what players most often ask after reading through the Terms & Conditions. If your question is not here, the live chat and email channels in the support section above are the right place to raise it.
They take effect the moment you complete account registration on hol88. Continuing to use the account — logging in, making a deposit via Maya or Coins. ph, or launching any game — confirms your ongoing acceptance of the current version of these terms.
The updated version replaces the previous one on this page, and the effective date changes. For updates that materially affect your account, we will notify you through the contact method registered to your account. You can always check the current version here without logging in.
Yes. Every transaction processed through our platform — whether via Maya, Coins. ph or Bank Transfer — falls under these terms from the point it enters our system. What happens inside your bank or wallet provider before it reaches us is governed by that provider's own policy.
Access depends on local law and is available only where permitted in your region. We do not claim a specific licence authority on this page. If access is restricted in your area under applicable law, these terms do not override that restriction.
Account data is retained for the period required under applicable law, even after closure. The specific timeframe depends on your region and the nature of the data. The Privacy Notice in your account covers retention in detail; submit a data query to support if you need clarification.
Open your transaction history in the account dashboard and identify the entry. Then contact support through live chat or email with the date, amount and payment method involved. We will review the record and respond with our findings through your registered contact details.