Casino / Slots
This Privacy Policy explains what information hol88 collects when you open and use an account, how we use it, and the choices available to you. Availability of this service depends on local law and is open to you where local law permits.
When you register an account, we collect the details you submit — your name, contact information, and the credentials you choose. When you make a deposit or withdrawal using Maya, Coins. ph or Bank Transfer, we log the transaction reference, amount, and method so your wallet history stays accurate and disputes can be resolved cleanly. We also collect device and session data — the browser type, IP address, and pages visited — to keep your account secure and to understand how the platform is used across different screens. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors like Maya or Coins. ph is limited to what those processors need to complete your transaction. If you contact our support team, the conversation record is stored so we can follow up consistently. We keep personal data only as long as your account remains active or as required to meet legal obligations. When you close your account, we follow a defined retention schedule before permanent deletion. Access to your records is limited to authorised staff with a clear operational reason to view them.
Understanding the boundaries of this policy helps you know exactly what we are responsible for and what sits outside our control. Each area below describes one aspect of how the policy applies to your account and activity on hol88.
All data you provide during account creation — name, email, contact number, and password — falls fully within this policy. We control how that data is stored, accessed and deleted. Your login credentials are never shared with game studios such as Joker, Bigtime Gaming, CQ9 or Spadegaming.
When you use Maya, Coins. ph or Bank Transfer, the transaction passes through the payment provider's own systems. Their handling of your financial data is governed by their own privacy terms. We receive only the confirmation reference and amount needed to credit or debit your account wallet.
Your in-session game activity — bets placed, rounds completed, results recorded — is logged in your account history. This data is covered by this policy. Game studios receive anonymised session data only; they do not receive your personal account details through us.
Where the site links to external services or payment portals, those destinations operate under their own privacy frameworks. Clicking out to a payment page or a provider's help centre takes you outside the scope of this policy. We encourage you to check those terms before submitting data there.
You have clear, practical rights over the personal data tied to your hol88 account. These are not automatic — you need to take an action to exercise them — but we have kept the process straightforward. Start with your account dashboard after login: your registered contact details, linked payment method, and transaction history are visible there without needing to contact support. If you spot an error — a misspelled name, an outdated phone number, or an incorrect email — you can submit a correction request directly to our support team. We aim to process corrections in line with our internal review schedule, and the updated detail will appear in your account once confirmed. If you want to understand what data we hold beyond what is visible in your dashboard, you can send a formal data access request to our designated contact address. Requests to restrict processing or to delete your account are also handled through that same contact path. Where local law gives you additional rights, we honour those within the limits of what applicable regulations require.
Log into your account dashboard to see your registered details, transaction history and linked payment methods. This is the fastest way to check what we hold about you without raising a formal request.
Submit a correction request via our support channel if any registered detail is wrong. Include your account email and the specific field that needs updating. Our team will confirm the change once the review is complete.
If your question goes beyond what the dashboard shows — such as asking which third parties have received a transaction reference — send us a written request using the contact details in the Support section below. We will respond within the period set by applicable law.
To close your account and trigger the data retention schedule, contact our support team in writing. We will confirm receipt, process any pending balance to your wallet, and then begin the deletion process according to our retention policy.
For any question about this policy — whether you want to correct a detail, request your data, or close your account — use the contact paths below. Our support team handles privacy requests separately from general account queries so they reach the right person without delay. Where your question requires a formal written response, email is the right route.
Send your privacy request or data question to our support email address. Include your registered account email and a clear description of your request so the right team can respond without needing to follow up for basic details.
For general account questions related to privacy — such as understanding what data is visible in your dashboard — our live chat team can point you to the right place. Formal data requests are handled by email, not live chat.
Log into your account to access registered details, transaction history and wallet records directly. This is your first stop for checking what data is associated with your Maya, Coins. ph or Bank Transfer payment history.
We apply access controls so only authorised team members can view account records, and only when there is an operational reason to do so. Session data is collected to detect unusual login patterns that could indicate unauthorised access — this protects you, not just us. Cookies are used to keep your session active and to remember your language and region preferences; you can manage cookie settings through your browser, though disabling them may affect how the account page loads.
We keep your personal data while your account is active and for the period required by applicable law after closure. Once the retention period ends, records are permanently deleted from our systems. The current retention schedule is available on request through our support email.
Cookies on hol88 serve three purposes: keeping your session logged in, remembering your region settings, and measuring which parts of the site are used most. No advertising cookies from third-party networks are placed without your awareness. Browser settings let you control or clear them at any time.
Your Maya, Coins. ph or Bank Transfer payment credentials are never stored on our servers. We receive only the transaction reference passed back by the payment provider after a successful transfer. Full card or wallet credentials stay within the payment provider's own secure environment.
When this policy changes, we post the revised version at this address and note the update date at the top of the page. Continued use of your account after a posted update means you have seen the revised terms. For major changes, we send a notice to your registered contact address.
The questions below cover the most common things you may want to check before or after opening an account on hol88. Each answer is specific to how we handle data for Philippines-eligible accounts. If your question is not covered here, reach our support team through the contact paths listed in the Support section above.
We collect the name, email address, contact number and password you enter during registration. If you deposit using Maya or Coins. ph, we also log the transaction reference returned by the payment provider. We do not store your payment credentials directly — only the confirmation reference.
Game studios receive anonymised session data — round outcomes, bet sizes — for game integrity purposes. They do not receive your name, contact details, or payment records through us. Studios such as CQ9 and Spadegaming supply game content only; your personal account details stay within our system.
Log into your account dashboard first — your registered details, transaction history and linked payment method are visible there. If you need a broader record of what we hold, send a written data access request to our support email with your registered account address included.
Yes. Contact our support team in writing to request account closure. We will process any remaining wallet balance, confirm the closure, and then begin the data deletion process following our retention schedule. Deletion timelines follow applicable law for the Philippines-eligible regions we serve.
Your Maya and Coins. ph wallet credentials are processed entirely within those providers' own secure environments. We receive only the transaction reference and amount after the transfer is confirmed. That reference is stored in your account wallet history and is accessible to you from your account dashboard after login.
We post the updated policy at this page address and note the revision date at the top. For significant changes, we send a notification to your registered contact details. You can always check the current version here; your account dashboard will reflect any relevant settings changes alongside the update.